tickets not received ...

I have booked two tickets from Bern to Paris on tgv-europe web site. but, i have not received those so far.

I will be leaving in 3 days. if I did not receive those by that time what can i do ?

(i reserved it on 01st Sept 09, 12 days ago)

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1. If your tickets are either PREM or iDTGV fares, print them from your home computer.

2. If your tickets are other than above, you could try to obtain them at a ticket kiosk at the train station if you have the credit card used in the on line transaction and it has a PIN (an EMV or PIN and chip credit card, not a magnetic strip credit card).

3. If your tickets are other than above, you are unable to retrieve them at a kiosk, ask for them at an SNCF service window or boutique. You can do this at any time before your train departs but give yourself plenty of time.

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thanks for the reply !

My tickets are not PREM or iDGV.

also, my credit cards does not hve a chip.

so, my option is to be trying in one of SNCF counters. But, do they have service counters outside france ? In either Zurich or Berne ?

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Here%26#39;s what you need to do ASAP:

Assuming you are not fluent in French and able to call the SNCF, follow the instructions on this page:

tgv-europe.com/europe/…billets_non_recus

There are no specific instructions for Bern departures but you need to either contact the SNCF quickly or cancel your tickets for a refund and purchase new tickets (I know this will not be cost advantageous).

Additionally, you can try to call the following number for English speaking assistance with your tickets:

33 8 92 35 35 39

This number has been posted here several times always with the caution it may not be current. Try this and let us know of your success (or otherwise).